TERMS AND CONDITIONS

Last Updated: December 28, 2023

IF YOUR PET IS EXPERIENCING AN EMERGENCY, YOU SHOULD VISIT AN EMERGENCY HOSPITAL. DO NOT USE OUR PLATFORM WHEN YOUR PET IS HAVING AN EMERGENCY.

Financial Terms & CONDITIONS

I will pay for all my consultations at the time of booking.
I will pay for written follow-up consultations at the time of sending the written consultation request.
I understand that I must prepay for any supplements or herbal medicines available in stock or drop-shipped from our supplier. These items will not be shipped or provided to me without payment in full.

ALL CHARGES FOR SERVICES PERFORMED ARE NON-REFUNDABLE.

Aggressive Pets Policy

I agree not to bring an aggressive pet (towards humans) for an in-person consultation with Dr. Keith. I acknowledge full responsibility for any damages or injuries my pet may cause to Dr. Keith or anyone present in the facility during our appointment. I am aware that Dr. Keith offers Telehealth appointments for aggressive pets, and I commit to scheduling such appointments if needed.

Consultation Rescheduling, Cancellation and No Show Policies

  • If I cancel with more than 72 hours notice, a refund will be processed to the card that payment was processed on. Refunds will be processed in 3-5 business days from cancellation.
  • If I cancel with less than 72 hours’ notice, I will be charged 75% of the cost of my booked/paid consultation. A refund of 25% will be processed within 3-5 business days.
  • If I don’t show up for my booked consultation, I will be charged the full amount of the of the cost of my consultation. No refund will be processed.
  • I understand that If I make any changes to my booked appointments, I will have to go through the online booking process again to find the next available appointment. I understand it may take months until the next appointment is available and exceptions will not be made.
  • Canceling on the same day is treated as a no-show, occupying a valuable appointment slot and hindering our ability to assist other animals in need. This policy is in place to ensure efficient scheduling and provide timely care to all our patients. Your understanding and cooperation in adhering to appointment guidelines greatly contribute to maintaining the quality and accessibility of our services for everyone.

Mailing Address Agreement

I agree to maintain an accurate mailing address on file by submitting the “Account Update Request” for any necessary changes. I understand that all shipments, including supplements and herbs, will be sent to my current address on file without further verification. I take full responsibility, including financial loss, if my shipping address is not up to date.

Informed Consent To Holistic Therapies

I recognize that I am seeking a form of treatment for my pet that is likely to vary considerably from those offered at traditional veterinary practices. I hereby request and consent to the treatments and procedures within the scope of the practice of holistic veterinary medicine on my pet by Dr. Keith Weingardt. I understand that the intent of these modalities is to re-establish balance within the body using innate healing potential. These forms of complementary medical practice may include: nutrition, acupuncture, herbal medicine, nutritional supplements, homeopathy, energy medicine and others not listed here. I understand that herbals need to be administered according to written and/or oral instructions and will notify Dr. Weingardt immediately of any unanticipated effects associated with the administration of herbal formulas. I understand that not all patients can or will benefit from one or more of these complementary medical approaches. I accept that Dr. Weingardt may discuss, recommend, and/or prescribe other modes of care for my pet including referrals to general practitioners, boarded specialists, other alternative medical caregivers, conventional medical or surgical care. I authorize Dr. Keith Weingardt to discuss my pet’s medical history and treatment protocols with my family veterinarian as needed. I also understand and accept that Dr. Keith Weingardt may decide not to offer suggested alternative medical care for my pet without further diagnostic testing or may decide not to offer such care because there is no apparent reason that it would benefit my pet. I further acknowledge that there is no guarantee as to the result of any treatment or supplement recommendation made by Dr. Weingardt. I agree to hold Dr. Keith Weingardt harmless in the event of unforeseen incidents while my animal(s) is/are under his care. I am the legal owner or representative of the legal owner of the animal(s) I present for diagnosis and treatment. I am over the age of 18 years. I understand Dr. Keith Weingardt requires payment in full at the time services are scheduled.

Informed Consent for Telehealth

By accepting these Terms of Use, you acknowledge that you understand and agree with the following: you may expect benefits from the use of telehealth, but results cannot be guaranteed or assured. In some instances, your veterinarian may determine that telehealth services are not appropriate for some or all of your pet’s treatment needs, and accordingly may elect not to provide telehealth services to you.

Each individual’s treatment and/or results may vary based upon the circumstances, the patients’ specific situation, as well as the health care provider’s medical judgment and only after further discussion of the patient’s specific situation, goals, risks and benefits and other relevant medical discussion. Our recommendations for natural herbal products or services are based on general conditions, not a specific medical diagnosis, illness or disease.

Please note that Telehealth, the remote diagnosis and treatment of conditions for a specific pet, is only permitted for pet owners where there is an existing veterinary-client relationship (VCPR) – and thereby does allow for Dr. Keith to provide pharmaceutical prescriptions online. On the other hand, for pet owners without an existing VCPR, such as in situations where general veterinary advice is being dispensed or triage assistance is being rendered, Dr. Keith cannot provide pharmaceutical prescriptions online. A VCPR can only be established by seeing a patient in person and must be renewed annually per Oregon state law.

Unless Dr. Keith has seen your pet in person within the past year, he cannot diagnose your pet.  He can give you general information and advice, nutrition recommendations, supplement and herbal recommendations.  Advice given via a telehealth appointment is not intended to replace the in person services of a veterinarian, nor does it constitute a veterinarian-client relationship (VCPR). Advice given during telehealth consultations is not a substitute for an in person physical exam. Repeat prescriptions can only be given if the pet is in the care Dr. Keith, and we reserve the right in certain circumstances to re-examine your pet again before prescribing. All prescriptions must be paid for in advance.

Email Communication Terms & CONDITIONS

I consent to receiving emails regarding Dr. Keith’s practice and essential client/patient communications.

Service Limitations

We reserve the right, but are not obligated, to limit the offering of our services to any person, or in any geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any services that we offer. We reserve the right to discontinue any services at any time. Any offer for any services made on this site is void where prohibited by law. We do not warrant that the quality of any services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the services will be corrected.

Modifications to these Terms and Conditions

We reserve the right to change these Terms at any time. Updated versions of the Terms will appear on the Platform and are effective immediately upon publication on the Platform. Your continued use of the Platform after any update constitutes your agreement to be bound by the updated Terms. You are responsible for regularly reviewing the Terms and Conditions.