ORDER REFILLS

Effortlessly replenish your pet’s essential products by utilizing our streamlined order refill process.

SHIPPING SAVINGS TIP

Here are ways you can save on shipping costs:

ORDER AHEAD: If you anticipate needing a three-month supply, we recommend purchasing multiple rounds at once to save on shipping costs.

COMBINE ORDERS: If you’re running low on a different herbal formula/supplement from the same company, consider placing an order for that herbal formula/supplement along with your current purchase, even if you still have some left from the previous order.

Combine more items in your order to maximize savings on shipping fees.

WHEN CAN I EXPECT A REPLY?

Our Staffed Business Days: Monday, Tuesday, Thursday and Friday
Hours: 9 AM – 2 PM Pacific Time

Dr. Keith's staff handles your request within 3 staffed business days of receipt (during above business hours).

Requests are handled fairly in order of receipt.

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RECOMMENDATIONS

Dr. Keith is a specialty veterinarian, and there are things we do differently than conventional veterinary practices. Please familiarize yourself with our recommendations.

HOW IS CARE WITH DR. KEITH DIFFERENT?

Dr. Keith goes beyond the standard veterinary 10-15 minute appointment, dedicating extended time to understand your pet's needs. With a thorough pre-appointment review, personalized consultations vary based on your pet's condition. Dr. Keith ensures a comprehensive, whole-body approach, going beyond simply applying a bandaid. He reviews relevant records before each appointment and provides a detailed plan summary afterward.

WELLNESS CHECK-UPS

Routine check-ups are crucial for maintaining your pet's health. Typically, we recommend annual check-ups for healthy pets, bi-annual check-ups for those aged 8-9 years and older, and more frequent follow-ups for pets with ongoing medical issues, adapting the frequency based on the patient's response to treatment.

WHAT WE CAN'T PROVIDE

We focus on providing specialized care, but certain procedures like diagnostics, invasive treatments, sedation, anesthesia, and surgery are referred to the patient's general veterinarian.

HAVE A GENERAL VETERINARIAN

Maintain a relationship with a general veterinarian to help you take care of urgent issues, tests, diagnostics, and surgery that we cannot perform.

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For emergencies, contact your local emergency animal hospital.

For more common questions and additional information, please visit our FAQs page.