APPOINTMENT CANCELLATION REQUEST

This form is for requesting a fee-based cancellation within 72 hours of the booked appointment.

PLEASE NOTE

Before requesting the cancellation of a LOCAL in-person appointment, please note that you have the option to retain your appointment slot by switching to a Telehealth appointment at no additional cost. To make this switch, fill out this form at least 1 hour before your scheduled appointment.

Cancellation requests are handled on a case-by-case basis, based on the Financial Terms you agreed to when booking your appointment.

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RECOMMENDATIONS

Dr. Keith is a specialty veterinarian, and there are things we do differently than conventional veterinary practices. Please familiarize yourself with our recommendations.

HOW IS CARE WITH DR. KEITH DIFFERENT?

Dr. Keith goes beyond the standard veterinary 10-15 minute appointment, dedicating extended time to understand your pet's needs. With a thorough pre-appointment review, personalized consultations vary based on your pet's condition. Dr. Keith ensures a comprehensive, whole-body approach, going beyond simply applying a bandaid. He reviews relevant records before each appointment and provides a detailed plan summary afterward.

WELLNESS CHECK-UPS

Routine check-ups are crucial for maintaining your pet's health. Typically, we recommend annual check-ups for healthy pets, bi-annual check-ups for those aged 8-9 years and older, and more frequent follow-ups for pets with ongoing medical issues, adapting the frequency based on the patient's response to treatment.

WHAT WE CAN'T PROVIDE

We focus on providing specialized care, but certain procedures like diagnostics, invasive treatments, sedation, anesthesia, and surgery are referred to the patient's general veterinarian.

HAVE A GENERAL VETERINARIAN

Maintain a relationship with a general veterinarian to help you take care of urgent issues, tests, diagnostics, and surgery that we cannot perform.

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For emergencies, contact your local emergency animal hospital.

For more common questions and additional information, please visit our FAQs page.